Support & FAQ

Find answers and get help with any Bullfighter Studio product.

Select Your Product

Choose a product below to see specific FAQs and support information.

General FAQ

Teams Chat Backup

Chrome Extension

Cardio Korean

iOS App

Kimondal

Web Platform

Xerebro

macOS App / VS Code Extension

Timer Simple

iOS App

Skipaword

iOS App

Frames Made Simple

macOS App

Postura

iOS + watchOS (Coming Soon)

Documentation

For many of our products, we offer detailed documentation to help you get started:

Quick start guides
User manuals
Video tutorials
Product-specific FAQs

Direct Contact

Can't find what you're looking for? Contact us directly:

Support Email:

betoxf18@gmail.com

Response Time:

We typically respond within 24 business hours.

Report a Bug or Suggest a Feature

Found an issue or have an idea for any of our products? Submit it below — no email required.

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Support & FAQ

Select Your Product

General FAQ

What are your support hours?

How long does it take to get a response?

Do you offer support for all your products?

How do I request a refund?

Teams Chat Backup

How long is Teams Chat Backup officially supported?

Do I need to use the same Google account as my Microsoft Teams account?

Why do I need a Google account if I'm backing up Microsoft Teams?

Where are my backup files stored?

Can I use different accounts for the extension and Teams?

Is this extension affiliated with Microsoft?

Cardio Korean

What is Cardio Korean?

What does the Cardio+ subscription include?

How do I cancel my Cardio+ subscription?

Is my learning data stored in the cloud?

Does the app work offline?

Kimondal

What is Kimondal?

What's included in the free plan?

What does the Pro plan include?

How do I cancel my Kimondal subscription?

Is my data secure?

Xerebro

What is Xerebro?

What platforms does Xerebro support?

Does Xerebro collect my data?

Timer Simple

What is Timer Simple?

Does Timer Simple collect any data?

Can I use Timer Simple offline?

Skipaword

What is Skipaword?

Does Skipaword store my reading data?

Frames Made Simple

What is Frames Made Simple?

Does it require an internet connection?

Postura

What is Postura?

When will Postura be available?

Documentation

Direct Contact

Report a Bug or Suggest a Feature

Report a Bug

Request a Feature